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  • How to Calculate Keyword Optimization: The Only Guide You’ll Need in 2024
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Inge von Aulock

Want to rank higher on Google in 2024? Learning how to calculate keyword optimization is the key. But with so many metrics to track, it can feel overwhelming.

In this ultimate guide, you’ll discover:

  • The exact steps to measure keyword optimization for SEO success
  • How to calculate keyword optimization percentage like a pro
  • Proven strategies to optimize your content for maximum impact
  • And the secret to calculating keyword value for serious ROI

By the end, you’ll have a clear roadmap to skyrocket your rankings and crush your competition. Let’s get started.

How to Measure Keyword Optimization for SEO Success

  • Establish clear SEO goals and track keyword rankings
  • Monitor organic traffic and conversions from target keywords
  • Analyze user engagement metrics to gauge content relevance

Set Clear, Measurable SEO Goals

Establishing specific, achievable keyword optimization objectives is crucial for measuring SEO success. These goals should align with your overall business and marketing strategies. For example, if your primary business goal is to increase online sales, your SEO objective could be to rank in the top 3 positions for high-converting keywords.

To track progress towards your goals, define key performance indicators (KPIs).

Some essential SEO KPIs include:

  • Keyword rankings
  • Organic traffic
  • Click-through rate (CTR)
  • Bounce rate
  • Conversion rate
  • Revenue generated from organic search

By setting measurable targets for each KPI, you can effectively gauge the success of your keyword optimization efforts over time. Regularly review your SEO goals and adjust your strategy as needed to ensure continuous improvement.

Use SEO Tools to Track Keyword Rankings

Monitoring your keyword rankings is essential for understanding how well your optimization efforts are performing. SEO software like Ahrefs, SEMrush, or Moz can help you track your keyword positions and analyze ranking trends.

To get started, create a project in your chosen SEO tool and enter your website’s domain. Then, input your target keywords and the tool will begin tracking their rankings. Most tools update ranking data weekly or daily, depending on your subscription plan.

Regularly check your keyword rankings to identify improvements or declines. If a keyword’s position has dropped, investigate potential causes such as:

  • Changes in search intent
  • Increased competition
  • Content quality issues
  • Technical SEO problems

By addressing these issues promptly, you can regain lost rankings and maintain your SEO progress.

Competitor Keyword Analysis

Comparing your keyword rankings against competitors can provide valuable insights into your relative performance.

Most SEO tools offer competitor analysis features that allow you to:

  • Identify common keywords you’re both targeting
  • Compare ranking positions for shared keywords
  • Discover gaps in your keyword strategy
  • Assess the difficulty of outranking competitors for specific terms

Use this information to refine your keyword optimization approach and prioritize high-value opportunities to outperform your rivals in search results.

Assess Organic Traffic and Conversions from Target Keywords

Keyword rankings alone don’t paint a complete picture of SEO success. To truly measure the impact of your optimization efforts, analyze the organic traffic and conversions generated by your target keywords.

Google Analytics is a powerful tool for tracking website performance. Set up goals in Analytics to monitor conversions from organic search traffic, such as:

  • Contact form submissions
  • Newsletter sign-ups
  • Product purchases
  • Phone calls (using call tracking software)

By linking your Google Search Console account with Analytics, you can also see which keywords drive the most traffic and conversions. This data helps you prioritize optimization efforts on the most valuable terms.

Evaluating User Engagement Metrics

In addition to traffic and conversions, assess user engagement metrics for pages targeting your optimized keywords.

Key metrics to consider include:

  • Time on page
  • Bounce rate
  • Pages per session
  • Scroll depth

High engagement signals to Google that your content is relevant and valuable to users, which can positively impact your keyword rankings. If engagement is low for a particular page, revisit the content to ensure it thoroughly addresses the search intent behind the target keyword.

By setting clear goals, tracking keyword rankings, monitoring organic traffic and conversions, and evaluating user engagement, you can effectively measure the success of your keyword optimization efforts. Use these insights to continually refine your SEO strategy and drive meaningful results for your business.

How to Calculate Keyword Optimization Percentage

  • Determine the optimal keyword density for your target keywords
  • Strategically place keywords in key on-page elements
  • Use keyword optimization tools to calculate your keyword percentages

Keyword optimization is a critical aspect of SEO, as it helps search engines understand the relevance and context of your content. By calculating your keyword optimization percentage, you can ensure that your content is properly optimized for your target keywords without risking penalties for keyword stuffing.

Determine Target Keyword Density

Keyword density refers to the percentage of times a keyword appears on a webpage compared to the total number of words on that page. While there is no universally agreed-upon ideal keyword density, it’s generally recommended to aim for a keyword density of 1-2% for your primary keywords.

To calculate your keyword density, simply divide the number of times a keyword appears on a page by the total number of words on the page, then multiply by 100. For example, if a webpage has 1,000 words and a keyword appears 10 times, the keyword density would be 1%.

It’s important to note that keyword density is just one factor in keyword optimization. Overusing keywords, known as “keyword stuffing,” can actually harm your SEO efforts and lead to penalties from search engines. Focus on using keywords naturally and in context, rather than trying to hit a specific density target.

Optimize Keyword Placement in Key On-Page Elements

In addition to keyword density, the placement of your target keywords on a webpage can also impact your keyword optimization. Search engines place more weight on keywords that appear in certain on-page elements, such as:

  • Page title
  • Meta description
  • Header tags (H1, H2, etc.)
  • Body content
  • Alt text for images
  • URL

When optimizing these elements for your target keywords, ensure that the keyword usage is natural and contextually relevant. Avoid forcing keywords into places where they don’t belong, as this can negatively impact the user experience and your SEO.

Page Title and Meta Description

The page title and meta description are two of the most important on-page elements for keyword optimization. The page title appears in the browser tab and search engine results pages (SERPs), while the meta description provides a brief summary of the page’s content.

Include your primary keyword in both the page title and meta description, preferably towards the beginning. However, avoid repeating the keyword multiple times, as this can be seen as spammy. Instead, use variations or related keywords to provide context and enhance optimization.

Header Tags and Body Content

Header tags (H1, H2, etc.) help structure your content and signal to search engines the importance of different sections. Include your primary keyword in your H1 tag, which should be the main title of your page. Use variations and related keywords in subheadings (H2, H3, etc.) to reinforce the page’s topic and optimize for semantic search.

In the body content, use your primary keyword and its variations naturally throughout the text. Avoid overusing the keyword or inserting it where it doesn’t belong. Instead, focus on providing valuable, informative content that addresses the user’s search intent.

Use Keyword Optimization Tools

To help calculate your keyword optimization percentage and identify opportunities for improvement, consider using keyword optimization tools such as:

  • Yoast SEO: A popular WordPress plugin that provides real-time feedback on your keyword optimization, including keyword density and placement in key on-page elements.
  • SEMrush: An all-in-one SEO tool that offers a comprehensive site audit, including keyword optimization analysis and recommendations.
  • Ahrefs: A powerful SEO tool that provides keyword research, site audit, and competitor analysis features to help optimize your content.

These tools can help you track your keyword optimization progress and ensure that your content is properly optimized for your target keywords.

By determining your target keyword density, optimizing keyword placement in key on-page elements, and using keyword optimization tools, you can effectively calculate and improve your keyword optimization percentage. This will help boost your content’s relevance and visibility in search engine results pages, driving more targeted traffic to your website.

How to Optimize Content for Target Keywords

TL;DR:

  • Conduct thorough keyword research to identify relevant, high-volume keywords
  • Create comprehensive, high-quality content that incorporates keywords naturally
  • Optimize page structure and technical SEO elements for better user experience and SEO

Conduct Thorough Keyword Research

Keyword research is the foundation of any successful content optimization strategy. To identify the most relevant and high-volume keywords for your business, start by using tools like Google Keyword Planner, SEMrush, or Ahrefs. These tools provide valuable insights into keyword search volume, competition, and related keywords.

Analyze Competitor Keywords

Take a close look at your competitors’ content and the keywords they’re targeting. Look for gaps and opportunities where you can outrank them by creating more comprehensive or up-to-date content. Tools like SEMrush and Ahrefs allow you to analyze your competitors’ keyword rankings and identify potential keywords to target.

Consider User Intent

When selecting keywords, it’s crucial to consider user intent. Map your keywords to specific stages of the buyer’s journey, such as awareness, consideration, and decision. By understanding what users are searching for at each stage, you can create content that directly addresses their needs and guides them through the sales funnel.

Create Comprehensive, High-Quality Content

Once you’ve identified your target keywords, it’s time to create content that incorporates them naturally and provides value to your audience. Focus on developing in-depth, informative content that addresses user needs and search intent. This could include blog posts, whitepapers, case studies, or product guides.

Incorporate Keywords Naturally

When integrating keywords into your content, avoid keyword stuffing or forcing them unnaturally. Instead, use them strategically in your page title, header tags, meta description, and throughout the body of your content. Aim for a keyword density of around 1-2% to ensure your content reads naturally while still being optimized for search engines.

Use Formatting to Improve Readability and SEO

Break up your content into easily digestible sections using header tags (H1, H2, H3), bullet points, and numbered lists. This not only improves readability for your audience but also helps search engines understand the structure and hierarchy of your content. Additionally, use bold or italicized text to highlight key points and make your content more visually appealing.

Optimize Page Structure and Technical SEO Elements

In addition to creating high-quality content, it’s essential to optimize your page structure and technical SEO elements to ensure search engines can easily crawl and index your content.

Ensure a Clear, Logical Page Structure

Use descriptive header tags (H1, H2, H3) to create a clear hierarchy and structure for your content. This helps search engines understand the main topics and subtopics of your page. Additionally, ensure your page URL is short, descriptive, and includes your primary keyword.

Optimize Meta Tags and Image Alt Text

Write compelling meta titles and descriptions that accurately summarize your page content and incorporate your target keywords. Keep your meta titles under 60 characters and descriptions under 155 characters to ensure they display properly in search results. For images, use descriptive alt text that includes your target keywords to help search engines understand the context of your visual content.

Improve Page Load Speed and Mobile-Friendliness

Page load speed and mobile-friendliness are crucial factors for both user experience and SEO. Optimize your images, minify your code, and use a content delivery network (CDN) to improve page load times. Ensure your website is responsive and mobile-friendly to provide a seamless experience for users across all devices.

By following these steps to optimize your content for target keywords, you can improve your search engine rankings, drive more qualified traffic to your website, and ultimately generate more leads and sales for your B2B business.

How to Calculate Keyword Value for ROI

  • Understand the factors that influence keyword value, such as search volume and competition
  • Learn how to estimate potential traffic and conversions from target keywords
  • Discover methods to measure the cost and ROI of keyword optimization efforts

Assess Keyword Difficulty and Competition

To determine the value of a keyword, you must first assess its difficulty and competition level. Use SEO tools like Ahrefs, SEMrush, or Moz to analyze the keyword’s difficulty score, which indicates how challenging it would be to rank for that keyword. These tools consider factors such as the number of backlinks, domain authority, and content quality of the top-ranking pages.

Next, manually analyze the search results page for your target keyword. Evaluate the strength of your competitors and the quality of their content. Look for opportunities to create better, more comprehensive content that can outrank the existing top results. Prioritize keywords that have a balance of high search volume and lower competition, as these will provide the best potential for ROI.

Estimate Potential Traffic and Conversions

Once you have identified target keywords with a favorable difficulty-to-search-volume ratio, estimate the potential organic traffic they could generate. Keyword research tools like Google Keyword Planner, Ahrefs, or SEMrush can provide traffic forecasts based on current search volumes and your estimated ranking position.

Next, estimate the conversion rate for the traffic generated by each keyword. Use historical data from your website or industry benchmarks to determine the percentage of visitors who are likely to take a desired action, such as making a purchase or filling out a lead form. Calculate the potential revenue or value generated by these keyword-driven conversions based on your average order value or customer lifetime value.

Example Calculation

Suppose your target keyword has a monthly search volume of 1,000, and you estimate that you can rank in the top 3 positions, which typically capture around 60% of the clicks. If your website has a conversion rate of 2% and an average order value of $100, the potential monthly value of this keyword would be:

1,000 searches x 0.6 click-through rate x 0.02 conversion rate x $100 average order value = $1,200 potential monthly value

Measure the Cost and ROI of Keyword Optimization Efforts

To determine the true value of a keyword, you must also consider the cost of optimizing for it. Track the time and resources invested in keyword research, content creation, and on-page optimization. Assign a monetary value to these efforts based on your team’s hourly rates or the cost of hiring freelancers or agencies.

Compare the cost of optimization to the potential value generated by the targeted keywords. Calculate the return on investment (ROI) by dividing the potential value by the cost of optimization. For example, if you invest $500 in optimizing for a keyword with a potential monthly value of $1,200, your ROI would be:

($1,200 potential value / $500 investment) x 100 = 240% ROI

Use this ROI calculation to prioritize your keyword optimization efforts and allocate your resources effectively. Focus on keywords that offer the highest potential return on your investment, while also considering the overall strategic value of each keyword in your marketing and business goals.

  • Create a spreadsheet to track the costs, potential value, and ROI of your target keywords, and update it regularly as your rankings and conversion rates change.

What is Keyword Optimization?

  • Keyword optimization is the process of researching, selecting, and strategically using relevant keywords to improve a website’s search engine rankings and attract targeted organic traffic.
  • Effective keyword optimization helps search engines understand the content and context of a webpage, increasing its visibility for relevant search queries and driving qualified traffic to the site.

Definition and Importance of Keyword Optimization

Keyword optimization is a crucial aspect of search engine optimization (SEO) that involves identifying and targeting specific words and phrases that users are likely to search for when looking for information, products, or services related to a business or industry. By strategically incorporating these keywords into website content, meta tags, and other on-page elements, businesses can improve their search engine rankings and attract more qualified, organic traffic to their site.

Effective keyword optimization is essential for businesses looking to increase their online visibility and drive targeted traffic to their website. When done correctly, keyword optimization helps search engines like Google understand the content and context of a webpage, making it more likely to appear in relevant search results. This increased visibility can lead to higher click-through rates, more engaged visitors, and ultimately, better conversion rates.

The Science Behind Keyword Optimization

At its core, keyword optimization is based on the principles of search engine algorithms. Search engines use complex algorithms to analyze and rank web pages based on various factors, including the relevance and quality of the content, the authority of the website, and the user experience. By understanding how these algorithms work and incorporating relevant keywords into their content, businesses can improve their search engine rankings and attract more qualified traffic to their site.

The Role of Keywords in SEO

Keywords play a critical role in SEO by acting as a bridge between user search queries and website content. When a user enters a search query into a search engine, the search engine uses algorithms to analyze the query and identify the most relevant web pages based on the keywords used. By optimizing their website content for relevant keywords, businesses can increase their chances of appearing in these search results and attracting targeted traffic to their site.

Understanding User Intent

To effectively optimize for keywords, it’s essential to understand user intent – the reason behind a user’s search query.

There are three main types of user intent:

  1. Informational intent: Users are looking for information or answers to a specific question.
  2. Navigational intent: Users are looking for a specific website or web page.
  3. Transactional intent: Users are looking to make a purchase or complete an action.

By understanding the intent behind a user’s search query, businesses can optimize their content to better meet the user’s needs and improve their search engine rankings.

Types of Keywords

There are several types of keywords that businesses can target in their SEO efforts, each with its own unique characteristics and benefits.

Short-tail Keywords

Short-tail keywords are broad, high-volume keywords that typically consist of one or two words. Examples include “shoes,” “laptops,” or “hotels.” While these keywords can drive significant traffic to a website, they are also highly competitive and may not always attract the most qualified or targeted traffic.

Long-tail Keywords

Long-tail keywords are more specific, lower-volume keywords that typically consist of three or more words. Examples include “best running shoes for flat feet,” “lightweight laptops for students,” or “luxury hotels in Paris.” While these keywords may drive less overall traffic, they tend to attract more qualified, targeted visitors who are further along in the buying cycle and more likely to convert.

Comparison of Short-tail and Long-tail Keywords

CharacteristicShort-tail KeywordsLong-tail Keywords
Length1-2 words3 or more words
Search VolumeHighLower
CompetitionHighLower
Conversion RateLowerHigher
User IntentBroadSpecific
Example“shoes”“best running shoes for flat feet”
BenefitsDrives significant trafficAttracts qualified, targeted visitors
DrawbacksHighly competitive, less targetedLower overall traffic volume
Comparison of Short-tail and Long-tail Keywords

When you understand the differences between short-tail and long-tail keywords, you can develop a more effective keyword optimization strategy that balances high-traffic opportunities with targeted, high-conversion keywords.

Branded Keywords

Branded keywords are keywords that include a specific brand or company name, such as “Nike running shoes” or “Apple iPhone.” Optimizing for branded keywords can help businesses capture traffic from users who are already familiar with their brand and more likely to make a purchase.

Geo-targeted Keywords

Geo-targeted keywords are keywords that include a specific location, such as “shoe stores in New York” or “Italian restaurants in Los Angeles.” Optimizing for geo-targeted keywords can help businesses attract local customers and improve their visibility in location-based search results.

Read: Geospatial Analysis: 7 Market Opportunities You’re Missing in 2024

Benefits of Effective Keyword Optimization

  • Increased organic traffic, leading to more potential customers and conversions
  • Better user engagement and retention, signaling valuable content to search engines
  • Enhanced brand awareness and authority in your niche, driving more direct traffic and referrals

Increased Organic Traffic

Ranking higher for relevant keywords in search engine results pages (SERPs) leads to increased visibility for your website. When your content appears at the top of search results for queries related to your business or industry, it attracts more organic traffic from users actively searching for those topics.

Higher visibility in SERPs means more potential customers are likely to click through to your website. This increase in organic traffic can directly impact your bottom line, as a portion of these visitors may convert into leads or customers. A study by Chitika found that the top search result on Google receives 33% of the search traffic, while the second position receives 18%, and the traffic share continues to decrease for lower positions.

Long-Tail Keywords and Traffic Quality

Targeting long-tail keywords – more specific, less competitive phrases – can help attract highly qualified traffic to your website. These keywords often have lower search volumes but higher conversion rates because they cater to users with more specific search intent.

For example, a user searching for “best eco-friendly yoga mats” is more likely to make a purchase than someone searching for “yoga mats“. When you optimize for long-tail keywords relevant to your products or services, you can attract visitors who are further along in the buying journey and more likely to convert.

Better User Engagement and Retention

Effective keyword optimization involves targeting keywords that align with your target audience’s search intent. By creating content that directly addresses their needs and questions, you attract users who are more likely to engage with your website.

Engaged users tend to spend more time exploring your content, clicking through to other pages, and interacting with your site’s features. This increased engagement reduces bounce rates – the percentage of visitors who leave your site after viewing only one page. A lower bounce rate signals to search engines that your content is valuable, relevant, and satisfies user intent.

Moreover, engaged users are more likely to return to your website in the future, boosting retention rates. Returning visitors often have a higher likelihood of converting into customers, as they have already developed a level of trust and familiarity with your brand.

Enhanced Brand Awareness and Authority

Consistently ranking well for industry-specific keywords helps establish your brand as an authority in your niche. When your website appears at the top of search results for relevant queries, users begin to associate your brand with expertise and trustworthiness.

This increased visibility and perceived authority can lead to more brand recognition and trust among your target audience. As users encounter your brand more frequently in search results and on other reputable websites, they are more likely to remember your business and consider it a go-to resource in your industry.

Over time, this enhanced brand awareness can drive more direct traffic to your website, as users type your brand name directly into their browser or search engine. It can also lead to more referral traffic, as other websites and influencers in your niche are more likely to link to your content as a trusted source.

Competitive Advantage

By investing in effective keyword optimization, you gain a competitive edge over businesses that neglect this crucial aspect of search engine optimization (SEO). Outranking your competitors for high-value keywords can lead to a larger share of the organic traffic and potential customers in your market.

Moreover, as your website’s authority and visibility grow, it becomes increasingly difficult for competitors to overtake your rankings. This is particularly true for long-tail keywords, where competition is often lower, and establishing a strong presence can lead to long-term benefits.

To further solidify your competitive advantage, consider conducting a thorough competitor analysis to identify gaps in their keyword strategy and uncover opportunities to target underserved keywords in your niche.

Cost-Effective Marketing Strategy

Compared to paid advertising methods like pay-per-click (PPC) campaigns, keyword optimization is a cost-effective marketing strategy that can deliver long-term results. While PPC can drive immediate traffic, it requires ongoing investment, and the benefits disappear as soon as you stop paying.

In contrast, the effects of successful keyword optimization compound over time. As your website gains authority and rankings improve, you can enjoy a steady stream of organic traffic without the need for continuous ad spend. This makes keyword optimization a more sustainable and budget-friendly approach to attracting qualified leads and customers.

It’s important to note that keyword optimization is an ongoing process that requires consistent effort and adaptation to changes in search algorithms and user behavior. Investing time and resources into refining your keyword strategy and creating high-quality, optimized content is essential for long-term success.

Common Keyword Optimization Mistakes to Avoid

  • Improper keyword optimization can harm your website’s search rankings
  • Avoid common pitfalls like keyword stuffing and ignoring user intent
  • Learn best practices for effective keyword optimization in 2024

Keyword optimization is a critical aspect of SEO, but it’s easy to make mistakes that can hurt your website’s performance. In this section, we’ll explore some of the most common keyword optimization errors and provide guidance on how to avoid them.

Keyword Stuffing

Keyword stuffing is the practice of overusing keywords in an attempt to manipulate search rankings. This outdated tactic involves cramming keywords into content, meta tags, and even hidden text. Not only does keyword stuffing create a poor user experience, but it can also lead to SEO penalties from search engines like Google.

Instead of stuffing keywords, focus on creating high-quality, naturally optimized content. Use keywords strategically, incorporating them into your headings, subheadings, and throughout your content in a way that flows naturally. Remember, the goal is to provide value to your readers, not to game the system.

Neglecting Long-Tail Keywords

Another common mistake is focusing solely on broad, high-volume keywords with high competition. While these keywords may seem attractive, they can be challenging to rank for, especially for smaller websites or new businesses.

Long-tail keywords, on the other hand, offer less competition and more targeted traffic. These are longer, more specific phrases that users might search for when they’re closer to making a purchase or looking for a particular solution.

Benefits of Long-Tail Keywords

  • Less competition, making it easier to rank higher in search results
  • More targeted traffic, as users searching for long-tail keywords are often further along in the buying process
  • Higher conversion rates, as the specific nature of long-tail keywords indicates a clear user intent

To optimize effectively, incorporate a mix of short-tail and long-tail keywords in your content strategy. Use tools like Google Keyword Planner, SEMrush, or Ahrefs to identify relevant long-tail keywords in your niche.

Ignoring User Intent

One of the most critical aspects of keyword optimization is understanding and aligning with user intent. If you optimize for keywords that do not match the user’s search intent, you may attract traffic, but it will likely result in high bounce rates and poor engagement.

To avoid this mistake, analyze the search results for your target keywords. Look at the types of content that rank well and consider the intent behind the search query. Are users looking for informational content, product comparisons, or transactional pages?

Types of User Intent

  1. Informational: Users seeking information, answers, or knowledge
  2. Navigational: Users trying to find a specific website or webpage
  3. Transactional: Users looking to make a purchase or complete an action
  4. Commercial investigation: Users researching products or services before making a decision

By creating content that aligns with user intent, you’ll not only improve your keyword optimization but also provide a better experience for your website visitors.

To dive deeper into the topic of user intent, check out these resources:

By avoiding these common keyword optimization mistakes and focusing on creating valuable, intent-driven content, you’ll be well on your way to improving your website’s search rankings and attracting more targeted traffic in 2024.

Mastering Keyword Optimization: Your Path to SEO Success

Keyword optimization is a critical component of any successful SEO strategy. By setting clear goals, using the right tools, and creating high-quality content, you can improve your search engine rankings and drive targeted organic traffic to your website. Remember to focus on keyword relevance, user intent, and natural integration within your content.

Implementing these best practices and avoiding common mistakes will help you maximize the impact of your keyword optimization efforts. Higher rankings, increased traffic, and better user engagement are all within reach when you approach keyword optimization strategically.

So, what’s the first step you’ll take to elevate your keyword optimization game?

Will you dive into keyword research, revamp your on-page optimization, or start tracking your progress with SEO tools? The path to SEO success is yours to navigate, and the insights you’ve gained from this guide will be your compass.

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About the Author

As the Founder of Penfriend, I love writing about marketing, sales, business building, and the behind-the-scenes of entrepreneurship. I use Penfriend daily to build and publish blogs that rank and drive organic traffic all over the internet. You can do it too - your first 3 articles are free.

With Penfriend, I was able to generate two 3,000+ word articles around niche topics in 10 minutes. AND THEY ARE SO HUMAN. I can easily pass these first drafts to my SMEs to embed with practical examples and customer use cases. I have no doubt these will rank.

I cannot wait to put these articles into action and see what happens.

Jess Cook

Head of Content & Comms
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